Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional time for shipment. We will notify you if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5–10 business days
Express Shipping (if available): 3–7 business days

Delivery times may vary depending on your location, customs processing, and carrier delays.

Shipment Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has been dispatched, containing your tracking number(s).

Tracking information may take 24–72 hours to become active.

Customs, Duties & Taxes

Celeste is not responsible for any customs duties, import taxes, or additional fees applied to your order once it reaches your destination country.

All charges imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, etc.).

Delayed or Lost Orders

Delivery delays may occasionally occur due to carrier issues, customs processing, or unforeseen circumstances.

If your order is significantly delayed, please contact us at contact@celeste.com, and we will assist you in tracking your package.

Celeste is not responsible for packages marked as delivered by the carrier but not received by the customer.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us immediately at contact@celeste.com.

Lost or Stolen Packages

Celeste is not responsible for lost or stolen packages confirmed as delivered by the carrier. In such cases, please contact the shipping carrier directly.